Services
Relocation
Move, recommission and verify devices when offices or departments change location.
- 01
Device and site details captured first
- 02
Support route based on urgency
- 03
Close-out detail expected after work
Service path
- 01
Capture the fault
Device model, serial number, location, photos and symptom notes reduce dispatch delay.
- 02
Classify urgency
Support separates business downtime, recurring fault, planned service and installation work.
- 03
Route the technician
The service desk assigns the right engineer or parts path based on the issue.
- 04
Close with detail
The close-out path should document work performed, parts status and next action.
Nationwide support
Local presence. National strength.
The support journey is framed around what the desk needs to move: the machine, site, symptoms, consumables, urgency and the right technician lane.
Print routes across key operating sectors
Print paths for key operating sectors.
- Corporate Offices
- Banking & Finance
- Education
- Government
- Healthcare
- Manufacturing
- Oil & Gas
- Professional Services
Service routes
Dispatch context before commitment.
- RepairFault diagnosis for Ricoh printers, copiers and multifunction devices.
- MaintenancePlanned servicing to reduce recurring jams, streaks and downtime.
- InstallationDevice setup, site readiness checks and user handover.
- Network setupPrint queues, scan destinations, mobile print and driver support.
Service path
A support request should be complete before dispatch.
- 01
Capture the fault
Device model, serial number, location, photos and symptom notes reduce dispatch delay.
- 02
Classify urgency
Support separates business downtime, recurring fault, planned service and installation work.
- 03
Route the technician
The service desk assigns the right engineer or parts path based on the issue.
- 04
Close with detail
The close-out path should document work performed, parts status and next action.
Reach the right desk