Support
SLA
Review the information Geodetic needs to classify urgency and route service work.
- 01
No invented support status
- 02
Desk routing uses configured contact details
- 03
Device and site context stays visible
Support
- 01
No invented support status
Review the information Geodetic needs to classify urgency and route service work.
- 02
Desk routing uses configured contact details
Review the information Geodetic needs to classify urgency and route service work.
- 03
Device and site context stays visible
Review the information Geodetic needs to classify urgency and route service work.
Managed Print Services
Turn print from a hidden cost into a managed operating system.
Geodetic already positions MPS as a core capability. The new site makes the buying journey clear: audit the fleet, standardise the devices, manage toner, maintain uptime and report usage.
- 01
Discover
Walk the current fleet and pain points
- 02
Design
Standardise devices, controls and toner paths
- 03
Operate
Maintain uptime, ticket flow and usage reporting
Operating controls
- Fleet auditDevice inventory, page volumes, service pain points, cost centres and user workflows.
- Device standardisationRecommended Ricoh fleet mix based on workload, office layout and procurement model.
- Consumables controlToner requests tied to model and serial so teams stop buying the wrong supplies.
- Service governancePreventive maintenance, fault logging, warranty handling and escalation paths.
Support standard
What the support desk needs.
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Capture the fault
Device model, serial number, location, photos and symptom notes reduce dispatch delay.
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Classify urgency
Support separates business downtime, recurring fault, planned service and installation work.
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Route the technician
The service desk assigns the right engineer or parts path based on the issue.
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Close with detail
The close-out path should document work performed, parts status and next action.
Reach the right desk