01
Capture the fault
Device model, serial number, location, photos and symptom notes reduce dispatch delay.
Support
SLA
Review the information Geodetic needs to classify urgency and route service work.
- 01 Capture the fault Device model, serial number, location, photos and symptom notes reduce dispatch delay.
- 02 Classify urgency Support separates business downtime, recurring fault, planned service and installation work.
- 03 Route the technician The service desk assigns the right engineer or parts path based on the issue.
Support
- 01
No invented support status
Review the information Geodetic needs to classify urgency and route service work.
- 02
Desk routing uses configured contact details
Review the information Geodetic needs to classify urgency and route service work.
- 03
Device and site context stays visible
Review the information Geodetic needs to classify urgency and route service work.
Support route
SLA should carry enough context for the desk.
Review the information Geodetic needs to classify urgency and route service work.
Request ServiceResource workflow
- 01Capture the faultDevice model, serial number, location, photos and symptom notes reduce dispatch delay.
- 02Classify urgencySupport separates business downtime, recurring fault, planned service and installation work.
- 03Route the technicianThe service desk assigns the right engineer or parts path based on the issue.
- 04Close with detailThe close-out path should document work performed, parts status and next action.
Support standard
What the support desk needs.
- 02
Classify urgency
Support separates business downtime, recurring fault, planned service and installation work.
- 03
Route the technician
The service desk assigns the right engineer or parts path based on the issue.
- 04
Close with detail
The close-out path should document work performed, parts status and next action.
Reach the right desk