Support
Open a support request with actionable details.
This route uses the same service desk lane as Book Service so there is one clean support intake path.
- 01
Single service intake
- 02
Configured support email
- 03
No duplicate ticket logic
Support
- 01
Single service intake
This route uses the same service desk lane as Book Service so there is one clean support intake path.
- 02
Configured support email
This route uses the same service desk lane as Book Service so there is one clean support intake path.
- 03
No duplicate ticket logic
This route uses the same service desk lane as Book Service so there is one clean support intake path.
Managed Print Services
Turn print from a hidden cost into a managed operating system.
Geodetic already positions MPS as a core capability. The new site makes the buying journey clear: audit the fleet, standardise the devices, manage toner, maintain uptime and report usage.
- 01
Discover
Walk the current fleet and pain points
- 02
Design
Standardise devices, controls and toner paths
- 03
Operate
Maintain uptime, ticket flow and usage reporting
Operating controls
- Fleet auditDevice inventory, page volumes, service pain points, cost centres and user workflows.
- Device standardisationRecommended Ricoh fleet mix based on workload, office layout and procurement model.
- Consumables controlToner requests tied to model and serial so teams stop buying the wrong supplies.
- Service governancePreventive maintenance, fault logging, warranty handling and escalation paths.
Support
Send service request
Send the device, site and fault details support needs to assign the right response path.
Reach the right desk