Support
Support starts with complete device, site and urgency details.
The support journey makes the next action clear and can confirm website request records without inventing engineer progress.
- 01
Open a service request
- 02
Check request status
- 03
Send meter or SLA context
Service standard
- 01
Capture the fault
Device model, serial number, location, photos and symptom notes reduce dispatch delay.
- 02
Classify urgency
Support separates business downtime, recurring fault, planned service and installation work.
- 03
Route the technician
The service desk assigns the right engineer or parts path based on the issue.
- 04
Close with detail
The close-out path should document work performed, parts status and next action.
Managed Print Services
Turn print from a hidden cost into a managed operating system.
Geodetic already positions MPS as a core capability. The new site makes the buying journey clear: audit the fleet, standardise the devices, manage toner, maintain uptime and report usage.
- 01
Discover
Walk the current fleet and pain points
- 02
Design
Standardise devices, controls and toner paths
- 03
Operate
Maintain uptime, ticket flow and usage reporting
Operating controls
- Fleet auditDevice inventory, page volumes, service pain points, cost centres and user workflows.
- Device standardisationRecommended Ricoh fleet mix based on workload, office layout and procurement model.
- Consumables controlToner requests tied to model and serial so teams stop buying the wrong supplies.
- Service governancePreventive maintenance, fault logging, warranty handling and escalation paths.
Support lanes
Use the right route for the request.
-
Open a Ticket
Send the device, serial number, site, symptom and urgency to the service desk.
Open a Ticket -
Check Request Status
Look up a website request reference, then request the support desk's next update when needed.
Check Request Status -
Meter Reading
Share meter information for billing, fleet reporting or managed print review.
Meter Reading -
SLA
Review the information Geodetic needs to classify urgency and route service work.
SLA -
Knowledge Base
Use short support references before logging a recurring issue.
Knowledge Base
Service standard
What makes a support request actionable.
- 01
Capture the fault
Device model, serial number, location, photos and symptom notes reduce dispatch delay.
- 02
Classify urgency
Support separates business downtime, recurring fault, planned service and installation work.
- 03
Route the technician
The service desk assigns the right engineer or parts path based on the issue.
- 04
Close with detail
The close-out path should document work performed, parts status and next action.
Reach the right desk